User support#
Last modified: 11 Dec 2025
Self-service user tools#
UK LLC maintains a library of self-service user help tools in multiple formats. These include this User Guide, helper syntax and YouTube videos. All active researchers are invited to join the monthly UK LLC User Group meetings (via Teams). Active researchers can also request a 1:1 support session with a member of the UK LLC Data Team.
Accessing help#
Support from UK LLC#
If researchers are unable to find the help they require either in this Guidebook (including the FAQs) or via UK LLC’s YouTube videos, the UK LLC Data Team can be contacted at support@ukllc.ac.uk.
The UK LLC Data Team can provide assistance with:
TRE account management
User account permissions
Data availability
Understanding dataset structures and linkages
UK LLC helper program troubleshooting.
Support from SeRP#
If researchers experience issues with software or the SeRP environment they should contact helpdesk@chi.swan.ac.uk.
The SeRP Helpdesk can provide assistance with:
SeRP connection issues or outages
Operating system errors
Pre-installed software packages
Program troubleshooting (including loading programming language libraries).
Make a complaint#
UK LLC aims to deliver a high quality and inclusive service that empowers researchers to conduct impactful research for public good. If you feel the service you have received from UK LLC has fallen below your expectations, you can file a complaint.
If you are accessing LPS data, place-based data or health data, you should email UK LLC directly: info@ukllc.ac.uk
If you are also accessing government administrative data (e.g. DWP and HMRC) through the Digital Economy Act (DEA) legal gateway, you may alternatively choose to email the UK Statistics Authority (the body that accredits UK LLC as a DEA Accredited Processing Environment): Research.Accreditation@statistics.gov.uk